"Hello Ingo and Rene,
My wife and I are back in Vietnam. Trust me that starting work again after 10 days off in Thailand requires a lot of motivation!
We are very happy about our diving experience and absolutely pleased by your overall service quality. We will recommend your shop around us. Our sincere thanks to John who did his job professionally and pleasantly at all times.
Nevertheless, there are a couple of disagreements coming from mis-communication that we did not expect from you. I felt important to share them with you.
1. On day 2 of our trip, we were escorted to Siam III for a two day trip in the Similan islands. John was meant to accompany us for the first day, and so did he. We were surprised to hear that the master divers on board were not aware about John’s departure after two dives on that day. We hooked up with other teams and everything went fine. Although, feeling that the diving shop had forgotten this element did not make us feel totally comfortable when the matter came up.
2. On day 3 of our trip, we were dropped back in Khao Lak. Ingo had planned that a pick-up would wait for us in Khao Lak pier to take us to Walkers’ inn for the night, since we were meant to go for a 1 day trip to Richelieu on day 4. Surprisingly, one pick-up was ready to take us back to Phuket, and the Khao Lak pickup had no idea about us. The various phone calls between Ingo, Rene, the driver and myself were annoying. Other divers had to wait for our story to be sorted to be brought to their hotel. The waiting time, the calls, the roaming cost, the look from people waiting added up and was not a pleasant time.
No hard feelings. Again, thanks a lot for your service.
Best,
Alkis"
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